The quickest way to connect with Student Support
At iPEC, we are committed to ensuring every student feels valued and supported. To help us address your needs effectively, please follow these steps to reach Student Support quickly and efficiently.
Remember, questions are part of the journey, and you're exactly where you need to be! Often, others have asked similar questions before, so you may find the answers readily available.
Steps to Reach Student Support:
- Search the Help Center
Begin by typing your question into the Help Center search bar. This resource is designed to provide immediate answers, even to specific queries. Exploring these articles first can often resolve your question right away. - Use the HubBot Chat Icon
If your question isn’t answered in the Help Center, click the HubBot chat icon at the lower right corner of your Hub login page or any page in the Help Center. You do not need to be logged in to the Hub to submit a ticket. Through HubBot, you can create a support ticket for our Student Support Specialists, who will respond within 48 hours. Be sure to check your email inbox and spam folder for updates on your inquiry. If your concern requires a phone conversation, you’ll receive an email with a link to schedule a call during office hours. - Day of Training Support
For questions arising on the day of your training, use the “Day of Training Help Request Form” located in your Hub to ensure a quick response during this critical time.
We are here to help you make the most of your iPEC experience by addressing all questions in a timely, efficient manner. Thank you for partnering with us to create an exceptional journey for everyone in our iPEC community!